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Cancellation Policy:

Your are paying for your reserved time period
If you show up late, no show or end your service early you will be charged the full amount of the service.
If you cancel within 2 hours of your appointment time you will be charged the full amount of the service.

All cancellations within 12 hours of appointment may be assessed a $25.00 administration fee.


Massage Kailua-Kona
CANCELLATION POLICIES AND FEES
 
Your spa treatment times are reserved especially for you.
We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 6 hours in advance.

 Any cancellations with less than 6 hours notice are subject to a cancellation fee amounting to $25.00 .

Any cancellations with less than 3 hours prior notice are subject to a cancellation fee of 50% of the scheduled service.

Clients who miss their appointments without giving any prior notification will be charged 100% of the scheduled service.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Additionally, many times our staff will be functioning in an "on call" status and have traveled to the spa specifically for your service and in some cases also hired a babysitter. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue of potential clients that would have been able to have your scheduled time.

When you schedule your appointment with us, you are agreeing to our cancellation policies.

All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a short notice of cancellation or no show. Upon checkout, clients may choose their method of payment.


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